设计师需要哪些“能力以外的能力”来应付VUCA未来？
在面对VUCA（波动性、不确定性、复杂性和模糊性）的未来时，除了书本上的标准答案以外，比如适应能力、领导力、协作与沟通能力、情绪智能、持续学习、科技创新以外。我有以下的8个附加能力。
懂得寻求协助。专业辅导者都是受过专业训练和认证的专才，与人生与工作经验丰富与否没有直接的关系。即是说，优秀的设计师不一定是优秀的辅导者，虽然他们可以是优秀的导师。要懂得善用社会的资源，在无助、迷失、原地打转时，寻求协助，突破自身的盲点，提升价值。
培养服务心态。智能设备的发展，人与人之间的关系少了点温度。虽然有说服务的心态是天生的，但我相信是可以通告培养而优化。要做到停止批判、忘我同理、诚恳信实、积极聆听、对事好奇等，才能留给客户第一个好印象：“这个设计师很理解我！”
小组辩论。传统的头脑风暴已经演化。除了互信互助的核心团体为基础以外，团队也需要即时为自身的创意辩论而提供数据来论证的能力。在信任的基础与诚信领导者的带领下，不但不会因为辩论而引致争执，反而因为目标明确，令头脑风暴的进程更有效率，为各自的盲点能被突破而成长。
提升个人气场。曾有一个心理实验，测试面试者对被面试者的印象形成的时间。即是说，面试者会在小于半秒时间内，在眼神触碰的短瞬间已经决定是否雇用该人。那与某人的外貌身高没太大关系，而是那摄人的气场。“运气”好的人是因为他的“气”能“运”起来。运动、吸入正念、吸收阳光、自我察觉、练气打坐、修心养德都是提升气场的基础。不是你的能力有多强或你有多“高大相”。
汇报演说。设计师的设计是否有“温度”是因为设计师本人有“温度”，是因为设计师的汇报也有“温度”。那么，你的客户与使用者同样因为能感受到设计师的温度而让设计师的设计在市场上能“发光发热”，为人们喜爱。那是人工智能无法在短时间内能取替人类的能力，需要用心的琢磨与锻炼。
停止批判。心理学家荣格曾说： "思考是困难的，这就是为什么大多数人选择评判。"停止批评后，智慧才会生，创作力才会涌现。停止批评是一件不容易的事，为什么？因为人们都受到过去经验的缠绕，还有对未来的忧虑，往往会习惯性和情绪性地批判他人。然而，批判就成为人们的”藏身之所“和“舒适区”，提供不用改变，不用冒险的理由。批判并不会暴露问题的核心，反而掩盖了创作力的浮现。
推动力来源。你是为了什么而奋斗？为了什么而不眠不休？你的梦想是什么？钱是服务客户的第二个目的，是结果。哪，你是为了什么而服务你的客户作为第一目的？你的服务动机又是什么？是否让客户得到满足？哪，你的满足为你带来什么？清晰的推动力，才会用清晰的眼神，你的言谈举止才显出目标来。如果现在你开着车但没有目的地，你的心里会怎么想？很轻松？只是因为你知道目的地是回家而已。用心想想吧。
逆境智能。那是个人应付挫折或困难的能力，即是对挫折的容忍力和反弹力。面对未来，逆境重重，没有逆境就不能发挥创造力，没有逆境，过去和不良的习惯会重复，没有逆境，你的顶限已规限了你的发展。遇到逆境，从遇上到反弹的时间越小，相对的智能就越高。如果把逆境智能当成是你的身体肌肉，需要多方的训练才能变得坚韧。
如果你已经是一个马拉松选手，面对漫漫长路，绝不会阻挡到你的前路。如果你还是新手，要驾驭以上标准与非标准的多项要求，确实需要寻求思想伙伴的协助。就像你是网球初学者，你需要找一名教练来加快你的学习进度一样，学习正确的姿势，被看到盲点，同时让你感到乐趣无穷，你可以理解这种关系吗？
那么，为何不将此心态运用到你对未来的应对和处理方法上呢？
In the face of a VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) future, besides the standard answers found in books, such as adaptability, leadership, collaboration and communication skills, emotional intelligence, continuous learning, and technological innovation, there are eight additional abilities I have:
Knowing how to seek assistance. Professional helpers are experts who have received specialized training and certification, and their expertise is not directly related to their life and work experience. In other words, excellent designers may not necessarily be excellent helpers, although they can be excellent mentors. It is important to know how to make use of social resources, seek assistance when feeling helpless, lost, or stuck, and break through one's blind spots to enhance value.
Cultivating a service mindset. With the development of intelligent devices, human relationships have become somewhat impersonal. While some argue that a service mindset is innate, I believe it can be nurtured and optimized through deliberate efforts. To leave a positive impression on clients, one needs to stop being critical, practice selfless empathy, be sincere and honest, actively listen, and display curiosity about matters. This will make them think, "This designer truly understands me!"
Group debate. Traditional brainstorming has evolved. In addition to a core group based on trust and mutual assistance, teams also need the ability to provide data to argue for their own ideas in real-time debates. Under the foundation of trust and with the guidance of an leader with integrity, debates will not lead to disputes but instead make the brainstorming process more efficient and help overcome individual blind spots for personal growth.
Enhancing aura. There was once a psychological experiment that tested how quickly interviewers formed impressions of interviewees. It was found that interviewers could decide whether to hire someone in less than half a second, during a brief moment of eye contact. This judgment was not based on appearance or height but on the person's aura. The Chinese meaning of the word "lucky" means circulating of air inside the body. Physical exercise, mindfulness, exposure to sunlight, self-awareness, breathing exercises, and cultivating a virtuous mind are all foundations for enhancing luckiness. It's not about how strong your abilities are or how tall and handsome you are.
Presenting and speaking. The "warmth" in a designer's design comes from the designer themselves, as well as the warmth conveyed during their presentations. Clients and users can feel the designer's warmth, making their designs stand out in the market and be loved by people. This is something that artificial intelligence cannot replace in a short period of time and requires careful contemplation and practice.
Stopping criticism. Psychologist Carl Jung once said, "Thinking is difficult, that's why most people judge." Wisdom and creativity can only emerge when criticism stops. However, stopping criticism is not an easy task. Why? Because people are entangled by past experiences and worries about the future, often resorting to habitual and emotional criticism of others. Criticism becomes a "hiding place" and a "comfort zone" that provides reasons to avoid change and risk. Criticism does not expose the core of problems; instead, it hinders the emergence of creativity.
Source of motivation. What are you striving for? What keeps you awake and working tirelessly? What are your dreams? Money serves as the second objective, the result of serving clients. But why do you serve your clients as the primary objective? What is your motive for service? Does it bring satisfaction to your clients? And what does your satisfaction bring you? Having a clear driving force allows your eyes and words to reflect your goals clearly. If you are driving a car without a destination, what would you think? It might feel relaxing, but only because you know the destination is home. Take some time to think about it.
Resilience in adversity. This refers to the ability to handle setbacks or difficulties, including tolerance and resilience in the face of adversity. In the future, with numerous challenges, creativity cannot flourish without adversity. Without adversity, past mistakes and unhealthy habits will repeat, and your potential will be limited. The higher your intelligence, the shorter the time it takes to bounce back from adversity. If you consider resilience in adversity as a muscle in your body, it needs diverse training to become tough.
If you are already a marathon runner, a long and arduous journey will not hinder your path. If you are still a beginner, it is indeed necessary to seek the assistance of thought partners to master the various standard and non-standard requirements. Just as a beginner in tennis needs a coach to accelerate their learning progress, understand correct posture, identify blind spots, and experience endless enjoyment. Can you comprehend this relationship?
So why not apply this mindset to your approach and methods for dealing with the future?
Love.
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David Tsui | 徐敏聪
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